The Assistant Operations Manager will play a key role in supporting the daily operations of the Customer Care and Creative Team. This individual will work closely with department managers to streamline processes, improve efficiency, and enhance overall performance. The ideal candidate is a proactive problem-solver with strong organisational, communication, and multitasking skills.

Key Responsibilities

Customer Care:

• Manage the team to ensure effective customer support and timely resolution of inquiries.
• Analyse customer feedback to identify service improvements.
• Coordinate with teams for seamless communication and customer experiences.
• Develop strategies to enhance customer satisfaction and retention.

Events:

• Oversee logistics and execution of company events, including vendor management.
• Facilitate communication among stakeholders for smooth event delivery.

Marketing Unit:

• Assist in planning and executing marketing plans, campaigns, and promotions.
• Monitor and analyse marketing performance, suggesting improvements.
• Support the company’s digital presence across website, social media, and email marketing.

Design & Videography Unit:

• Coordinate projects to align with deadlines, budgets, and brand guidelines.
• Review design materials for quality and consistency.
• Ensure design needs for customer care and marketing are met.

Operational Support:

• Develop and maintain operational guidelines and best practices.
• Assist in preparing budgets, forecasts, and departmental reports.
• Support recruitment, onboarding, and training processes.
• Manage vendor relationships and monitor departmental performance.

Qualifications:

• Qualification in Business Administration, Marketing, Communications, or a related field.
• 3+ years of experience in operations, any experience in the field of customer care, marketing, or a related role will be considered as an asset.
• Strong organizational, project management, and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and project management tools.
• Experience with digital marketing tools (e.g., Google Analytics etc) is a plus.
• Ability to work collaboratively in a fast-paced environment.
• Creative thinking and problem-solving skills.

* Maypole uses a formal hiring procedure run by its own internal HR department and does not use the services of recruitment agencies, therefore if in doubt please contact us on careers@maypole.com.mt