Job Overview:

The Shop attendant is responsible for providing exceptional customer service, maintaining a well-stocked and organized store, and ensuring efficient cash-handling operations. The job holder will act as our brand ambassador and will play a vital role in creating a positive and welcoming shopping experience for our valued customers. The shop attendant will be reporting to shift leader/ team leader/ assistant shop manager and shop manager. They will also be responsible for maintaining a high level of Food Hygiene Standards and Quality and Food Safety controls as well as taking care of their own wellbeing and the health and safety of themselves and others.     

Responsibilities:

• Greets customers upon entering the store and provides assistance with their shopping needs, answering questions and resolving queries;
• Recognizes customer requirements and promotes and upsells supplementary Maypole products that enhance customer’s purchases, emphasizing the distinctive features and quality of Maypole’s products; 
• Promotes Maypole’s special promotions to encourage customer engagement; 
• Recommends seasonal items and new product introductions to keep customers informed about Maypole’s latest offerings; 
• Addresses customer complaints and inquiries. Escalates complex or unresolved issues to the Shop manager or assistant shop manager or team leader for further attention;